bad99's Privacy Policy
Your personal information is of the highest importance to us. bad99 is always committed to keeping your information secure.
Introduction and Scope
Purpose of This Policy
The purpose of this privacy policy is to clearly inform you how bad99 collects your information, for what purposes it is used, how long it is retained, and how it is kept secure. We believe every user has the right to complete transparency regarding their own information.
This policy applies to all services and platforms operated under the bad99.cam domain. If you disagree with any part of this policy, please refrain from using our services and contact us directly.
1What Information We Collect
Identity Information
During account registration, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years old)
- Valid email address
- Residential address
- National ID or passport number (for identity verification purposes)
Financial Information
To facilitate deposits and withdrawals, we collect:
- Mobile banking number (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times (BST)
Technical Information
Information collected automatically while using the website:
- IP address and device identifier
- Browser type and version
- Operating system information
- Cookie and session data
- Page visit logs and click-through data
Gaming Activity Information
To ensure responsible gaming, we keep records of:
- Play history and duration
- Bet amounts and outcomes
- Bonus usage and wagering progress
- Self-exclusion or limit-setting records
- Account login times and locations
2Purposes of Using Information
bad99 uses collected information only for the following legitimate purposes. We never send your information to advertising third parties without authorization.
Account Verification and Security
Information is used to confirm identity, prevent fraud, and maintain account security.
Transaction Processing
Financial information is used to complete deposits and withdrawals and to maintain transaction records.
Customer Support
Information is used to help resolve your issues through 24/7 live chat and email.
Platform Improvement
User experience is analyzed to continuously improve the quality of platform services.
Responsible Gaming
Information is used to monitor gaming behavior, identify risky patterns, and provide support when needed.
Communication and Notifications
Email is used to send important account notifications, transaction confirmations, and security alerts.
3Cookies and Tracking Technology
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. bad99 uses cookies for the following purposes:
- Essential cookies: To maintain login sessions, verify security tokens, and save language preferences.
- Functionality cookies: To remember your preferences and settings and to provide a personalized experience.
- Analytics cookies: To monitor website traffic and collect anonymous statistics for service improvement.
You can disable cookies from your browser settings, though this may limit the functionality of some services.
4Sharing Information with Third Parties
Payment Processing Partners
Financial information required to complete transactions through bKash, Nagad, Rocket, and bank transfer services is shared with the relevant payment providers. This information is used only to verify transactions.
Technology Service Providers
We work with trusted technology partners to operate the platform. These partners are contractually bound to comply with bad99's privacy policy.
Legal Obligations
In response to valid requests from relevant authorities, court orders, or legal investigations, we may be required to provide information in accordance with applicable law.
Fraud Prevention
Information may be shared with relevant agencies where necessary to prevent fraud, money laundering, or other illegal activities.
5Data Security Measures
bad99 uses industry-standard security technology to keep your information secure. Our security framework is built on the following layers:
SSL Encryption
All data transmission on our website is secured through SSL/TLS encryption technology. This ensures that no information exchanged between you and us can be read by a third party.
Secure Data Storage
All user information is stored on encrypted servers. Passwords are never stored directly; instead, high-grade hashing algorithms are used.
Restricted Access Control
Only authorized staff can access your information on a need-to-know basis. All access is logged and monitored.
Regular Security Audits
Regular security testing is conducted on our systems. We are committed to identifying and resolving any vulnerabilities promptly.
6Data Retention Period
How Long Information Is Kept
bad99 retains your information only for as long as necessary. The retention periods for specific types of information are as follows:
- Account information: For the entire period the account is active and for up to 5 years after the account is closed.
- Transaction records: A minimum of 5 years in accordance with anti-money laundering regulations.
- Gaming history: Up to 3 years after account closure for responsible gaming monitoring.
- Support communications: Up to 2 years after the issue is resolved.
- Cookie and session data: Up to 1 year from the end of the session.
Certain information may need to be retained for a longer period to meet legal obligations.
7Your Rights and Controls
Every registered user of the bad99 platform retains the following rights over their own information:
Right to Access Information
You may request from us at any time a full account of what information we hold about you.
Right to Correct Information
If any information in your profile is incorrect or incomplete, you can notify our support team to have it corrected.
Right to Delete Information
After legal and contractual obligations have been fulfilled, you may request the deletion of your account and associated personal information.
Right to Object to Processing
In certain circumstances you may object to the processing of your information. However, this may affect your ability to access some services.
8Protection of Minors' Information
Policy for Those Under 21
bad99 clearly states that this platform is for persons aged 21 and above only. We do not intentionally collect any information from persons under 21.
An age verification process is conducted at the time of account registration. If at any point we learn that a user is under 21, that account will be closed immediately and all collected information will be securely deleted.
If you believe a minor is using our platform, please contact us immediately.
9Changes to the Privacy Policy
Information About Policy Updates
bad99 reserves the right to update this privacy policy from time to time. Changes to the policy may be made due to service improvements, legal changes, or technology upgrades.
For any significant changes, we will:
- Post a clear notice on the website.
- Send a notification email to registered users.
- Publish the date of the change in the "Last Updated" section at the top of this page.
Continued use of the platform after a policy update will be taken as your agreement to the revised policy. Please visit this page regularly.
10Contact Us
For any questions, concerns, or requests regarding this privacy policy, contact us through the following channels:
For Quick Support
Have the following information ready when making a privacy-related request:
- Your registered email address
- Type of request (view / correct / delete)
- Account ID, where applicable
For more information, visit our FAQ page or Responsible Gaming page.